Policies
Our editorial, refund, and content policies — clearly stated
1. Editorial Independence Policy
AiralSim operates as an independent editorial resource. We do not accept payment for coverage, do not use affiliate links, and do not receive compensation from Airalo or any other eSIM provider. Our content reflects our genuine assessment of the Airalo platform based on testing, user feedback, and published documentation.
2. Content Accuracy Policy
We make reasonable efforts to ensure all information is accurate at the time of publication. eSIM plan details, pricing, and coverage change frequently. We review our content at least quarterly and update it when significant changes occur. We cannot guarantee that information is current at the moment you read it — always verify critical details (pricing, coverage, plan terms) on Airalo's platform before purchasing.
If you identify an error, please contact us with the specific page, the incorrect information, and a source for the correct information. We will investigate and update within five business days.
3. Refund Policy (Airalo Plans)
This section summarises Airalo's published refund policy as we understand it. For the authoritative version, consult Airalo's terms of service directly.
| Situation | Refund Eligibility | Process |
|---|---|---|
| Plan purchased, QR code not yet scanned | Eligible | Contact Airalo support within 30 days |
| QR code scanned, eSIM installed, not yet used | Case by case | Contact Airalo support; outcome not guaranteed |
| eSIM active and data partially used | Not eligible | No refund for partially consumed plans |
| Technical failure preventing activation | Eligible | Contact Airalo support with evidence |
| Device incompatibility (undisclosed) | Case by case | Airalo may offer credit; not guaranteed |
| Change of travel plans | Not eligible | Plans are non-refundable for personal reasons |
4. Privacy Policy Summary
We collect minimal data from visitors to airalsim.online. See our full Privacy Policy for details. In summary: we use localStorage for cookie consent only; our contact form sends data directly to our email via your mail client; we do not use third-party analytics, advertising pixels, or tracking scripts.
5. Complaints & Disputes
For complaints about our content, contact us at [email protected]. We will acknowledge within two business days and provide a substantive response within ten business days.
For disputes with Airalo (billing, account, plan issues), contact Airalo directly. AiralSim has no authority to resolve Airalo account matters.
6. Limitations of Liability
The information on airalsim.online is provided for general guidance only. We accept no liability for losses arising from reliance on our content, including but not limited to: purchasing an incompatible plan, connectivity failures abroad, data overages, or billing disputes with Airalo. Use our guides as a starting point, but verify all critical details independently before making purchasing decisions.
7. Changes to Policies
We may update these policies at any time. The date of last revision is shown at the bottom of this page. Continued use of airalsim.online after a policy change constitutes acceptance of the revised terms.
Last revised: January 2025